Newlin Painting

Privacy Policy

Effective Date: January 1, 2025

Newlin Painting (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.newlinpainting.com (the “Site”) or contact us for painting services. Please read this policy carefully. By using the Site, you consent to the practices described below.

1. Information We Collect

Personal Information You Provide

When you fill out a contact form, request an estimate, call us, or email us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Mailing or property address
  • Project details and descriptions
  • Photos or images you share related to your project

Information Collected Automatically

When you visit the Site, we automatically collect certain information through cookies, analytics tools, and server logs, including:

  • IP address and approximate geographic location
  • Browser type, version, and language
  • Operating system and device type
  • Pages visited, time spent on pages, and referring URLs
  • Click patterns and interaction data

Analytics & Tracking

We use Google Analytics 4 (GA4) to understand how visitors interact with the Site. GA4 collects data using cookies and similar technologies. Google may use the data collected to contextualize and personalize ads in its own advertising network. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and estimate requests
  • Provide, maintain, and improve our painting services
  • Communicate with you about your project, scheduling, and follow-ups
  • Send occasional service-related communications (you may opt out at any time)
  • Analyze Site usage to improve user experience and content
  • Comply with legal obligations and protect our rights

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share data with trusted third-party tools (e.g., form processors, CRM systems, analytics platforms) that help us operate the Site and manage our business. These providers are contractually obligated to protect your data.
  • Legal Requirements: We may disclose your information if required by law, subpoena, court order, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.
  • Protection of Rights: We may disclose information to protect the safety, rights, or property of Newlin Painting, our customers, or others.

4. Cookies & Tracking Technologies

The Site uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect certain Site functionality.

We use the following types of cookies:

  • Essential Cookies: Required for basic Site functionality (e.g., page navigation).
  • Analytics Cookies: Help us understand how visitors use the Site (e.g., Google Analytics).

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions and project records are typically retained for up to 7 years for warranty and business record purposes.

7. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at info@newlinpainting.com or call (540) 664-5283.

8. Virginia Consumer Data Protection Act (VCDPA)

If you are a Virginia resident, you have additional rights under the Virginia Consumer Data Protection Act, including the right to access, correct, delete, and obtain a copy of your personal data, as well as the right to opt out of the processing of your data for targeted advertising or sale. To exercise these rights, contact us using the information below.

9. Children's Privacy

The Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will promptly delete it.

10. Third-Party Links

The Site may contain links to third-party websites (e.g., Facebook, Google Reviews). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, contact us:

View our Terms of Service | Contact Us